When we started writing this two weeks ago, the world was a very different place. Financial wellbeing is going to be front and centre for everyone, for a long time now, no matter how little or how much they have. Money can be a confusing and overwhelming topic for the average person, but it … Read more about Teaching Credit: Why Banks Should Teach Financial Literacy
The barriers facing financial services when integrating or adopting digital channels is well documented and most of us have probably experienced the challenges when our own banks or superannuation funds try something new. Getting it right is especially important when you are growing and scaling and … Read more about How to create a better customer experience in financial services.
With NAB adopting ApplePay, it’s another positive sign that banks are trying to deliver what customers want, whilst realising they might not be able to deliver that solution on their own. Most banks suffer from legacy tech and can’t make use of the valuable data that they’re sitting on. Their … Read more about Intelligent Banking; how smart data will help deliver better value to customers