The barriers facing financial services when integrating or adopting digital channels is well documented and most of us have probably experienced the challenges when our own banks or superannuation funds try something new. Getting it right is especially important when you are growing and scaling and … Read more about How to create a better customer experience in financial services.
What I learned from savings automation and account aggregation. Savings automation is not a new thing, it’s in the top five tips from every financial planner but it’s really only recently that digital tools have made it personal. And I’m not talking the goal option that pops up in online banking. … Read more about Navag8 – a user perspective